When it comes to running a service-based company, one of the main challenges that the company faces is that hiring an experienced and talented field services technician. The right field technician will comprehend your business, customers, and the main goal of the company, and ready to deliver the best service that suffices your customers’ demand.
The owners, managers, and admins of the company are facing many challenges, but none is as important as the recruitment of the field technician with the right skill-sets. Being an owner of the company, it is a must to ensure that you have the right people in order to drive the vision of your company and deliver an excellent quality service.
We all know that all the industries are facing problems while hiring candidates, but field service contractors and home service companies are having a hard time finding the right candidate. From fire and security to plumbing, AC repairing to cleaning service providers, all these companies are struggling to find the best candidates because of the two reasons: the large population of retiring workforce and insufficient incoming workforce.
In this blog, we are going to give the basic introduction to the field service technician and check what are the important points to consider while hiring the field service technician for your company. If you are looking forward to checking the particular section of this blog, do click on it from this given table of content.
Table of Contents
Basic Introduction to Field Service Technician
In a simple language, the field service technician is a general term that can be used for any technician, who provides repair, maintenance, and assessment service. The candidate has to travel to different sites in order to repair and troubleshoot equipment problems.
The candidate can work for any product manufacturer or be employed by a dedicated team of repairmen, whose job will be to repair and maintain all the makes and models of any specific type of product. Hence, it is a must to hire the right and experienced people as technicians for the job, so you do not face any such problem as unsatisfied customers. Another thing to keep in mind is that you need to take good care of your existing technicians or employees and keep them happy so that they do agree to perform their job in the right manner.
Most of the companies look for one such candidate that delivers the desired customer service experience. The main goal of field technicians should be to drive service success, improving customer satisfaction, maximizing customer retention, and increasing profitability. So, if you are looking for hiring the best field service technician, consider these factors that will help you to hire the right hiring decision for the candidate for your company.
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6 Points to Consider When Hiring Field Service Technician For Your Company
1. Expertise Plays an Important Role
One of the most important points that you need to consider while hiring a worker is the expertise of the candidate as it plays a very important role. The employee must have special expertise in the field and must be capable of handling different problems and troubleshoot the problems without any problem.
No matter what type of service company or contractor firm you are running, you need to make sure that the candidate believes in the smart work and special skill-sets for overcoming the problems. Apart from this, you can ask them whether they have used advanced scheduling solution or routing software before. If yes, then it’s good, but if no, then they need to be open to learning on the job as the technology keeps changing underneath.
2. Know What Level of Technician You Want For Your Company
As we all know that some of the companies are looking forward to hiring only experienced technicians, whereas others prefer to hire applicants or technicians fresh directly from a trade school. Both these have their own advantages and disadvantages of hiring.
If you are looking for hiring a trainee for the work, then they might not have picked up any bad trade habits; however, it may take a year or two in order to train them completely. But if you hire an experienced service candidate, then you don’t have to train them from scratch. They will require only a few weeks or so of learning the company’s culture and jobs to perform but make sure that you enquire why they left their previous jobs and what were the reasons behind it.
3. Must-Have Passion and Commitment for the Job
Another point that you can consider in your mind is passion and commitment to the job that he is performing. You don’t want to hire the person or an employee in your team who switches careers or jobs often in order to earn more money only. The field service engineer must be passionate about the work he is performing, so he must be dedicated to delivering rich and advanced quality service to your customers.
Thus, it is important to look for an employee who doesn’t believe in completing the job only, but he thinks for the customers, the company’s reputation, and goodwill as well. If the field service technician job is not loyal to your company, the position, and the roles & responsibilities, then hiring such candidates as service technicians can make your business into a problem. So, always look for the service technician who is honest and committed to the job and has a high school diploma degree as he will perform service requests that he will get with accuracy.
4. Check Compatibility and Problem Understanding Level
Now, the next important point that you need to consider at the time of hiring a service technician is that checking the compatibility and problem understanding level along with a high school diploma degree. It is a must that you consider this point in mind because you want to hire such a candidate that will fit in with your company’s culture and average salary requirement.
You can check whether the service technicians have social skills or not to get along with others and mainly with the current employees and managers. You can ask how they are managing the current customers and how they comprehend their problems. By asking these questions, you can check the understanding level and compatibility.
Further, interest and willingness are considered as the most essential things that the senior field service technician job description must include in a resume.
5. Always Improve Your Hiring Process
No matter whether you are looking for hiring employees for your big service company or want to hire potential service technician jobs to start your own start-up, it is must that the hiring process is the foremost factor that you have to focus on. Ensure that you follow the following steps to improve the hiring process:
- Rather than asking different irrelevant questions to technicians, you need to focus on getting to know the service technician’s capabilities, skills, confidence, knowledge, the potential of the candidate, and the attitude.
- While advertising job vacancies for field service technicians for a repair job or field service technician job, ensure that all the job needs and requirements like responsibilities, job description, required education, average salary or technician salaries, high school diploma, and more are mentioned properly. It will help you in evaluating technicians and attracting service technicians that fulfill all of your responsibilities and needs.
- Apart from this, it is also important to involve other people in the evaluation process, as many opinions can lead to finding the right candidate.
6. Try to Be Little Social With Your Service Technicians
Rather than asking personal and irrelevant questions to the service technicians, you can try to be social with them. You can analyze their previous records, social media accounts, and their presence on the web, and you can also ask your human resource team to analyze the technician’s past work experiences.
It is one of the best strategies, mainly when it comes to hiring employees for service contractors. However, you will be a little surprised and shocked to find out some surprising facts about the employee.
Due to this reason, there are almost 90% of companies that prefer to recruit through social media platforms like Facebook, LinkedIn, and Twitter. If you will ever look at the Fortune 500 companies and organizations, you will be surprised to see that 45% of these firms are listing job openings on social media.
So, these are some of the points that you can consider when hiring a field service technician for your service company or service contractor company. These points will help you to hire the right candidate for the business, who will not only be responsible to complete the job but take the company to the next level by making use of service scheduling software solutions to handle the requests.
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However, if you have some common questions in mind related to the field service technician challenges like his role, and per hour rate, then you can continue reading this blog. Here, we have given answers to some of the general questions.
01. What is a field service technician?
Answer: As we all already know that the field worker is a general term that can be used for any candidate who provides repair and maintenance services by traveling to a site of the customers. The field service technicians will troubleshoot the equipment problem and farm equipment maintenance in different ways and making use of technologies and troubleshooting skills. Such service technicians can work for product companies or be employed by a dedicated team of repairmen to do field visits.
02. How do I become a field service technician?
Answer: To become professional field service technicians for service companies or providers, you can follow the given steps:
- First, get a post-secondary education
- Get work experience through field visits
- Get the certification from the well-known universal technical institute or university of field service technicians
- Begin working as a trainee in the company that has a technician job requirement in the United States or anywhere in the country
03. How much does a service technician make an hour?
Answer: The average salary for field service technicians or we can say a field service technician job is $20.02 per hour in the United States. However, it is just an average rate that can be varied by the company to company and country to country for repair and bell technician jobs. Some countries and states like New Mexico, Georgia, Massachusetts, Kansas, Mayland, Hong Kong, Illinois, Arizona United Kingdom, and Seattle have their own structure for a salary estimate of professionals. Some are responsible for overtime pay, depending upon certifications and education requirements while some only believe in payscale.
04. What is the role of a service technician?
Answer: The main role of field service technician jobs is to travel to the customer’s location, remotely access farm equipment mechanics, provide daily routine maintenance services. Apart from these job descriptions, a field technician job description will also include handling the installation and testing of products, deliver customers with instructions on the proper usage of the product, customer service & 24*7 customer support, and an ability to repair and provide maintenance for a field engineer and job seekers. In short, the service technician job or career options require dedication that is mentioned in the job description or job titles.
05. What are the things to consider when hiring a field service technician?
Answer: No matter whether you want to hire an experienced field service technician or the service reports trainee for your company from France, Chicago, Indiana, Canada, New York, New Jersey, Orlando, Siemens, Rhode Island, South Carolina or South Dakota, you make sure that you provide your team with field automation systems and consider these things in mind:
- Expertise and Skills Over Experienced
- Awareness of Safety Regulations
- Associate Degree
- Communication Skills for English and Other Languages
- Positive Attitude and Compatibility
- Ready to Go On-Site Anytime and share Tips to Junior Workers and Trainees
- Passionate and Be Available With Hand Tools
- Capability to Handle Issues, Errors, Duties on Different Locations
- Excellent Customer Service Skills
On a Concluding Note
As discussed, you can consider these points whenever you look for the service technicians to hire or field service technician job requirements to fill in the company. By looking into these points or considering them in mind, you can ensure that you will not end up hiring a wrong service technician in your company.
However, if you have any points or things that you think we should include in this blog post, you can share those points by commenting below or get in touch with us through our contact us page. As soon as we get any updates from you, we will analyze and update this post to share with service companies and businesses.