If you are running a field service business, then you must have to hire field service technicians and engineers for doing daily tasks and jobs. Right? However, hiring a new and skilled field worker and technician for your business is not as easy as it sounds. You need to be careful when it comes to selecting a new member and the technician for your team. Not only this you need to consider many things while writing a field services engineer job description so that you can find a technician who is good, experienced, and skilled enough.
When it comes to hiring the technician, make sure that he is capable of comprehending the job request, needs of the customers, provide instant solutions to customers’ problems, good communication skills, and perform jobs with utmost care. Once you decide to hire field workers, you will start looking for them on the Internet, connect through networking websites, consult a recruitment company so that you find one, who is experienced enough.
Before you share your field service engineer requirements with anyone, ensure that you write the job detail, covering important points that one should consider. Here in this blog, we have discussed almost all the things like what is the field service job description, must include points while writing description, and answer to your general questions. To read the specific section, you can refer to this content table.
Table of Contents
What is the Field Service Engineer Job Description?
As we all know that a service field engineer is the one who is responsible for performing daily service maintenance and suffices the repair needs of the customer’s products and equipment. He will take care of the new service requests from the customers, perform the tasks in a timely manner, and make sure that everything runs smoothly with the proper customer service.
When it comes to hiring a field service technician or worker for your business, you need to write the best job description field service, including all the important points so that you find the right candidate for your company. Job detail and job responsibilities for field service technician position is the detail that highlights your needs and expectations that you expect from any technician. Whether it is about skills, qualifications, experience, salary scale & package, and role & responsibilities he needs to fulfill. By writing detail and clear information, you can get help in finding one of the best field service engineers for the position.
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4 Important Things to Consider in Field Service Technician Job Description
Now, moving ahead, we will be discussing the 4 most important points that you must include while writing job descriptions. Let’s have a quick look.
4 Must to Include Points in the Field Engineer Job Description
1. Position Details
One of the most important points that you need to consider while writing the job boards detail of the field engineer is position details. In this section, you will include general information about the job like current & requested classification, pay range, department name, position number, percentage of the effort, basic summary, exemption status, comparable positions, and more.
Make sure that you include position details so clearly and specifically that anyone gets it easily and comprehend it without any hassle. Make sure that you stay away from the vague and be clear with job titles so that it describes both the level of responsibility and role of the job. A position detail and information will give enough data to candidates to decide whether they are qualified for the position or not. So, the service engineer job description must include this detail.
2. Job Duties and Responsibilities to Handle
Another point that you must have to include while writing a job detail for field service engineering is the daily job duties and responsibilities that he needs to handle. You can be clear and specific with job duties that he will perform on a daily basis. The job duties section will convey the information about the complexity, scope, level of responsibility of a job, and more.
Because of the importance of this section, it is a must that you accurately, concisely, and in-detail describe the duties and responsibilities in the detail so that the jobseekers easily gets it. Due to the significance of this section, it is important to accurately, concisely, and completely describe the duties and responsibilities of a job.
This section of the detail is comprised of three main elements:
- Key accountabilities
- Duty statements
- Percentage of time it will take to perform
3. Qualification and Skills
The third point that you need to consider and write in the detail is the qualification and skills that you are expecting from the engineer. You can clearly mention about the qualification, including a complete list of certificates that you are expecting.
The description must specify the education, previous job experience, certifications, and technical skills required for the role. You can also include soft skills such as communication and problem solving and personality traits that envision.
While shortlisting any candidate, you can go through their degrees, look for high school diploma education and qualification in computer science, IT, network technologies, or related field visits. Apart from the degree, the certification also plays an important role as it will add value as a professional, so, you can also give importance to certification.
4. Working Conditions
The fourth most important point that you need to include in the job description of a field engineer is working conditions. As you know the field services engineers have to work 40 hours a week, so you can clearly mention all such working conditions and others that you might have any. As the job and their work require daily traveling to different places locally and across other states, so you can also mention these things to avoid conflicts in the future.
Not only this but sometimes they have to work overtime and at the weekends when it is an emergency, so you can mention in the description, letting them know about the requirements. Apart from these working conditions, you can also mention the support that they have to give to the customers through call, chat, and video call when required. In short, he has to troubleshoot the problem of the customers and provide a solution.
So, these are the 4 points that you must have to include while writing the job description for field engineer. In any case, if you have any queries related to the detail, then here, we have answered the most frequently asked questions.
What is a field engineer?
A field engineer is the one, who is a trained professional and individual for performing the field installation and its maintenance. They are also responsible to perform the field operation, repairing equipment, troubleshooting problems, devices, and products in the particular assigned location.
What does a field service engineer do?
An experienced and skilled field service engineer is responsible for doing the following work and duties:
- He needs to deliver the service reports and customer service support at the time of visiting fields, Jobsite, and dispatching office so that he can deliver the utmost quality customer support service.
- He must be capable enough to handle all the jobs, including on-site installation, perform maintenance, repair, and test tasks procedures.
- He must troubleshoot the problems, issues, and any technical issues and provide the right solution.
How much does a field service engineer make?
The average cost that a field service engineer makes is $68, 380 per year in the (New York) United States and the United Kingdom. The salary estimates are based on 2,927 salaries submitted anonymously to Indeed by Field Service Engineer employees, users, and collected from past and present job advertisements on Indeed in the past 36 months.
What are the benefits of hiring field service engineers?
There are many benefits to hiring an experienced and skilled service engineer. Being a field service business, you can hire one such technical who comprehends your business, its goal, and your vision. He can easily understand your customers’ requirements and provide an exact solution that suffices their needs. Not only this but he will always be there to provide customer location support through call, chat, and email in the emergencies.
We just went through the 4 most important points that you as a service technician can consider while writing the job description for the service engineer. Not only this we have also answered some of the most asked questions from the businesses worldwide. So, you can check out every point in detail and consider this.
We hope that you found this article helpful when it comes to writing a job description. You can share your comment and feedback with us through our contact us page and let us know what you think. To get such an informative article directly into your inbox, you can subscribe to our newsletter.